Returns & Exchanges

 

WellAura Living facilitates returns and exchanges under specific conditions. Returns are allowed if the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, some items are excluded from returns, including those marked as final sale, gift cards, bespoke products, custom-made items (T-shirts and Tank Tops), and gifts with purchase.

The return window is 30 days from the date the order is marked as delivered by the carrier. Return shipping fees are the responsibility of the customer, and the return process will begin once the received items are inspected. Customer funds may be temporarily held to confirm receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.

Please note that this return processing policy may be subject to change at WellAura's discretion. Any updates will be communicated to customers through appropriate channels. By proceeding with a purchase, you acknowledge and agree to abide by the terms outlined in this returns processing policy.

To initiate a return request, please provide your order ID and shipping address by emailing us at support@wellaura.com